Payment & cancellation policy
This policy sets out fees, payment, and cancellation terms for That Music Therapy Lot so billing expectations are clear before work begins. Individual and block rates are confirmed at booking. You will be asked to confirm you have read and agree to this policy at the start of music therapy.
1. Fees & payment terms
Session fees
Individual and block session rates are detailed at the point of booking and must be settled via the agreed online payment gateway or invoice method.
Invoicing schedule
Pay-as-you-go sessions must be paid at least 48 hours in advance of the scheduled start time to hold the slot (or via automatic card authorisation on your client portal, where used). Commissioned or block-funded music therapy is invoiced according to the terms set out in the service level agreement.
2. Cancellations & non-attendance
Client cancellations
- Cancellations made with more than 48 hours’ notice will not incur a charge, and may be eligible for rescheduling or a refund/credit as agreed.
- Cancellations made with less than 48 hours’ notice, or sessions missed without notice (“no-shows”), will be charged at the full session rate.
Therapist cancellations
If your practitioner has to cancel a session due to illness or emergency, you will be offered a rescheduled time at the earliest convenience or a full refund/credit for that session.
3. Unpaid fees
Continued music therapy is dependent on accounts remaining up to date. If payments fall into arrears, further sessions may be paused until the balance is cleared.
Related policies
See also the Therapeutic agreement and Privacy policy.